1. Who we are
SATCO is a Saudi company providing premium chauffeur-driven car services and airport transfers within the Kingdom of Saudi Arabia. The Satco app is an internal operations system used by the company's staff (drivers, housing-area supervisors, terminal supervisors and customer-service employees) to manage the vehicle workflow between the housing area and the airport terminals.
SATCO is the controller of the personal data described in this policy.
2. Who this policy applies to
- App users: SATCO staff whose accounts are created by the company's administration. There is no self-registration in the app.
- Customers: anyone who opens the trip-rating link sent to them by a SATCO employee after their trip. Customers have no account and do not need the app.
3. Data we collect
Account data
Entered by SATCO's administration when your account is created: name, mobile number, username, job role, and the airport or terminal you work at. For drivers, additionally: national ID or residence permit (Iqama) number and nationality. Your password is stored in hashed form and cannot be read by anyone.
Location
- Drivers: the app reads your location only while the "Entered housing area" screen is open, to verify that you are inside the housing-area boundary. When you press the button, the coordinates of that moment are saved with the trip.
- Housing supervisors: your location is checked when you start an inspection and when you submit its result, to confirm you are inside the yard. The coordinates are not stored.
- There is no continuous tracking of your movement, and location is never read while the app is closed or in the background.
Work data
Trips and the time of each stage, vehicle inspection results (cleanliness and driver appearance) and any rejection reasons, shifts, the vehicle assigned to the driver, and a log of who performed each action and when.
Device data
Your device's push-notification token, device name, operating system and app language — used to deliver notifications in your language. Your IP address is used at login to protect against repeated login attempts.
Customer rating data
What the customer enters on the rating page: name, mobile number, email (optional), their rating of the driver and the trip, and their comments. The submission time and IP address are recorded with it.
What we do not collect
The app does not request access to the camera, photos, contacts or microphone. It does not collect health data or payment data, and it contains no advertising, analytics or ad-tracking tools.
4. Why we collect this data
- To sign you in and show the screens for your role.
- To confirm the vehicle is physically in the housing area before the workflow starts.
- To record who is responsible for each stage of a trip, for follow-up and accountability when feedback or a complaint is received.
- To send work notifications (for example, a vehicle being dispatched to a terminal).
- To measure service quality and produce internal operations reports.
- To contact a customer about their rating when needed.
We do not use your data for marketing or advertising, and we do not sell it to anyone.
5. Who we share data with
- Google — Firebase Cloud Messaging: to deliver notifications to your device. It receives the notification token and the notification text.
- Google — Google Maps: to display the map inside the app.
- Server hosting provider: data is stored on servers managed by SATCO at a hosting provider.
- Authorities: where required by law or by a competent authority.
We do not send your data to any third-party AI provider. The Google services above may process data on servers outside Saudi Arabia in accordance with their own policies.
Within SATCO, data is accessible only to authorised staff according to their dashboard permissions. Customer rating data is limited to administration, customer-service employees and the relevant terminal supervisor.
6. Data retention
We keep your account data for as long as you work with SATCO. When your employment ends or you request deletion, the account is deactivated and the notification token is deleted. Trip, inspection and rating records are kept for as long as needed to meet legal obligations and for accountability and dispute resolution, after which they are deleted or made no longer linked to your identity.
7. Your rights
Under the Saudi Personal Data Protection Law, you have the right to:
- Know what data we collect about you and why.
- Request a copy of your data.
- Request correction or updating of your data.
- Request deletion of your data when it is no longer needed.
- Withdraw location or notification permission at any time from your device settings. Turning off location disables the "Entered housing area" button and starting inspections.
We respond to requests within no more than 30 days. You may also lodge a complaint with the Saudi Data & AI Authority (SDAIA) if you believe your data has been processed unlawfully.
8. Account deletion
App accounts are created and deleted by SATCO's administration. To request deletion of your account and data:
- Send a request to rv@satco-co.com.sa, from inside or outside the app, stating your name and registered mobile number; or
- Ask your direct manager or the operations department.
After verifying your identity, the account is deactivated and its data deleted, except for the records we are required to keep as described in section 6. A customer who submitted a rating can request deletion of their data in the same way.
9. Children's privacy
The app is intended for SATCO staff, who are adults (18 or older). We do not knowingly collect data from anyone under 18, and will delete it if we become aware of it.
10. Security
Communication between the app and our servers is encrypted, passwords are stored in hashed form, access to data is restricted by per-employee permissions with an action log, and dashboard sessions end automatically after inactivity. No system is completely secure, so keep your password confidential and tell us immediately if you suspect unauthorised access.
11. Changes to this policy
We may update this policy when what the app collects changes or when the law changes. The date of the last update appears at the top of this page, and we will notify users of material changes.
12. Contact us
For any question about this policy or your data:
- Email: rv@satco-co.com.sa
- Phone: 0556000617 — 0556000603
- Address: P.O. Box 32315, Riyadh 11428, Kingdom of Saudi Arabia